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Tags: hosting | managed services 
| Eject and Fujitsu offers a wide range of Internet Managed services as part of its hosting solution portfolio. The services are geared to meet real business needs flexibly. They are supported by our high quality e-Business hosting centre and network infrastructure and our value adding management and professional services.
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The services range from a basic Internet Managed service with a relatively high degree of client control, to a fully outsourced Managed Service covering infrastructure support, monitoring, call centre, application support and full problem ownership and management. We offer a flexible range of service options to enable hosting customers to implement cost-effective e-Business solutions. | | | A Managed Service typically provides: - A secure, reliable, maintained and reliable server hosting and Internet networking environment
- Dual data centres with security, firewalls, UPS, generators, fire and smoke detection, backups and 24x7 operators
- Very high speed Internet connectivity and Fibre bandwidth
- Customer helpdesks and/or call centres
- A highly skilled, experienced and proactive technical and operations team to deliver against an agreed level of service 24/7
- Sophisticated monitoring and alerting tools to enable system management analysis, rapid response to incidents and optimise availability
- Service and problem management expertise focusing on business and user needs including the provision of comprehensive management information
- Well defined and efficient operational processes to enable supportable deployments, rapid and controlled change, incident handling and escalation
Fujitsu has an established industry track record in delivering quality services within budget and timescales that meet client expectations.
Managed Service charges are typically on a per server basis for a minimum 6-month duration. The core charge covers space, environment, helpdesk, monitoring and alerting, operator and technical support, remote access, usage and performance reporting. There is then an option covering various service levels and additional management and technical services, e.g. Internet bandwidth, DBA, application support and security services.
All Services are provided to an agreed SLA, with an allocated Fujitsu Service Manager to cover the complete life cycle of the contract. This is to give the client a single point of contact within Fujitsu to resolve issues, monitor the service, report on service levels and provide proactive advice
Fujitsu''s Branded Internet Access Services provide Internet Access, Website, Email and related solutions to consumers on behalf of clients. Find out more
To learn more contact us |
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